At DAMASZENA, we take the protection of your personal data very seriously. This privacy policy explains what information we collect, how we use and protect it, and what rights you have regarding your personal data.
1. Information we collect
a. Personal data: We collect personal data that you voluntarily provide when you visit our online shop, register, place an order or otherwise interact with us. This may include your name, email address, delivery address, payment information and other data required for the purchase process.
b. Automatically collected information: We also automatically collect information about your use of our online shop using cookies, web beacons and similar technologies. This may include your IP address, browser type, pages visited, duration of your visit and other usage data.
2. How we use your information
We use the information we collect to:
- process and fulfil your orders,
- answer your enquiries and provide efficient customer service,
- send you relevant information about our products, offers and promotions (if you have consented),
- improve our website and personalise your user experience,
- comply with legal requirements and protect our rights and interests.
3. Sharing of data
We only share your personal data in the following cases:
- With third parties who provide services on our behalf, such as payment processors, delivery services and IT service providers. These third parties have access to your data in order to perform their services and are obliged to protect it in accordance with this privacy policy and applicable data protection laws.
- Where required by law, or where we believe in good faith that disclosure is necessary to protect our rights, comply with legal requirements, prevent fraud or security issues, or respond to requests from authorities.
4. Data security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. We store your data only for as long as necessary for the purposes set out in this privacy policy.
5. Your rights
You have certain rights regarding your personal data, including the right of access, rectification, erasure, restriction of processing, data portability and objection to processing. If you wish to exercise these rights or have questions about our privacy policy, please contact us using the details below.
6. Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We recommend that you check this page regularly to stay informed. The amended privacy policy takes effect upon publication.
7. Contact information
If you have any questions about this privacy policy or the use of your personal data, you can contact us at: office@damaszena.com
This English version is provided for convenience. In case of doubt, the German version shall prevail.
